Version: 3 November 2026 · Nederlandse versie. If the versions differ, the Dutch version prevails.
1. Who we are
Server Side Support is a service of Attributions, trading as GA4 Support, Tijmhof 36, 4907 BE Oosterhout, the Netherlands, Chamber of Commerce no. 73595039 (“we”). Contact: support@ga4support.nl. “You” is the company that signs up, and the person who does so on its behalf.
These terms apply to the CMP-only, Business and Agency plans and to the add-ons you activate in your dashboard at app.serverside-support.nl. They also apply when you come to us through the Shopify app, the WordPress plugin or the Pipedrive Marketplace; the terms of that marketplace then apply as well.
2. What the service is
- Business and Agency: per site, your own server in Amsterdam with your own tracking domain, a server container in Google Tag Manager, the cookie banner with Consent Mode V2, a dashboard and the integrations with Google Ads, Meta, Microsoft and ChatGPT Ads. We set this up and manage the server.
- CMP-only: only the cookie banner, without server-side tagging.
- Add-ons turn on extra features. What an add-on does is described with the add-on in your dashboard and on our website.
- Server Side Connect writes to your CRM or email tool: it creates and updates contacts and custom fields. It reads the deals and lists you choose, and creates the conversion actions and audiences you choose in your Google Ads account. What exactly we read, write and keep is described in Privacy for Server Side Connect.
- Your Google Tag Manager container, your CRM and your ad accounts remain yours. You give us access to them to provide the service, and you can always revoke that access yourself.
- How much is measured also depends on browsers, your website, your visitors' choices and the ad platforms. We do not promise a particular number of conversions or a particular result.
3. Business use only
Server Side Support is for business use only. By signing up you confirm that you act on behalf of a company and that you are authorised to accept these terms.
4. Pricing and payment
- All amounts are per month and include 21% Dutch VAT. CMP-only costs €5 per site. Business and Agency cost €25 per site, cookie banner included; Business is for up to 3 sites, Agency has no maximum. Add-ons come on top, such as Advanced Data Keeper (€20 per server) and Server Side Connect (€25 per site). Extra traffic costs €5 per 200,000 requests. Current prices are on our website and in your dashboard.
- You pay the first month through Mollie. By doing so you authorise us to collect the amount automatically every following month. We issue an invoice for each payment to the details you provided; keep them up to date.
- When you add a site, an add-on or extra traffic, your dashboard shows what you will pay before you confirm.
- If you move an existing setup to us (migration), the first month is free.
- If you exceed your traffic budget, we keep measuring. If your traffic stays higher, we ask you to add extra traffic.
- If a monthly payment fails, you have 10 days to fix it. After that we may pause the service until the payment is received. Pausing is not removing: your server and your settings are kept.
- We may change prices or what a plan includes. We announce a price increase by email at least 30 days in advance; you can cancel before it takes effect.
5. Cancelling
- You can cancel every month, without notice period, in your dashboard under Settings. Add-ons are cancelled separately. A period already paid for is not refunded.
- Your environment keeps working until the end of the paid period. After that we remove your server and our DNS records. Whatever is stored on your server, including Advanced Data Keeper storage, is removed with it; download it beforehand if you want to keep it.
- Removing your last site is not the same as cancelling: your subscription continues.
- What is in your own accounts stays there: your Google Tag Manager container (we never delete it), the contacts and fields in your CRM, and the conversions and audiences in Google Ads. References to our server in your website or container stop working after the end; you remove those yourself.
6. What is not allowed
You do not use Server Side Support to overload the service, to get around limits, to access data you have no right to, or in breach of the law or of the terms of Google, Meta, Microsoft, OpenAI, your CRM or other platforms you connect. If you do, we may pause or end the service.
7. Consent of your visitors and contacts
For the data of your website visitors and your contacts, you are the controller and we are the processor. You make sure the required consent and legal basis are in place: the settings of your cookie banner, consent for advertising and, for Customer Match, the consent of your contacts. We provide the tools; you decide which settings you use.
8. Data and privacy
- You remain the owner of your data. We only use it to provide the service, not for our own advertising and not to train AI models.
- For your account, sign-in and invoicing we are the controller ourselves. Our privacy statement describes which data we process, who helps us and how long we keep it.
- We send you the data processing agreement on request at support@ga4support.nl; see also Security & Compliance.
9. Availability and support
We do our best to keep the service available, but we do not guarantee uninterrupted operation: the service relies on Google Cloud, UpCloud, Google Tag Manager, the ad platforms and the tools you connect. Maintenance or an outage may make the service temporarily unavailable. Support is provided at support@ga4support.nl.
10. Liability
We are liable for direct damage resulting from a failure attributable to us, up to the amount you paid us in the 12 months before the damage. We do not compensate indirect damage, such as lost revenue. This does not apply in case of intent or deliberate recklessness.
11. Changes
We may change these terms. We announce a change that is unfavourable to you by email at least 30 days in advance. If you keep using the service after that, the new version applies; you can cancel before it takes effect.
12. Governing law
These terms are governed by Dutch law. Disputes are submitted to the competent court in the district of Zeeland-West-Brabant, the Netherlands. If we cannot work it out together, please email support@ga4support.nl first.